Door Drop ("Door Drop," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Door Drop mobile application, website, and related services.
By using Door Drop, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Account Information
When you create an account, we may collect:
- Name
- Email address
- Phone number
- Community or property
- Apartment number (Residents)
- Employee or Property Manager information
- Profile photo (optional)
Delivery Information
To provide package delivery services, we collect:
- Delivery history
- Package barcode information
- Delivery status
- Delivery confirmation photos
- Delivery timestamps
- Delivery notes
- Package carrier information
Location Information
Employees may be asked to grant location access while using the app.
Location data is used only to:
- Verify deliveries occur at the correct property
- Improve delivery accuracy
- Prevent fraudulent deliveries
- Support delivery auditing
Residents are not required to share continuous location data.
Device Information
We may collect:
- Device model
- Operating system
- App version
- IP address
- Device identifiers
- Crash reports
- Diagnostic information
Messaging Information
If you use Door Drop messaging, we may collect:
- Messages
- Announcements
- Attachments
- Support requests
Camera Access
Employees may use the camera to:
- Capture proof-of-delivery photos
- Update profile pictures
Residents may use the camera to:
- Upload issue photos
- Update profile pictures
Photo Library Access
If permission is granted, users may upload:
- Profile pictures
- Delivery issue photos
- Other images submitted through support
Push Notifications
Door Drop uses push notifications to notify users about:
- Package deliveries
- Delivery updates
- Community announcements
- Messages
- Account notifications
Users may disable notifications through their device settings.
How We Use Information
We use your information to:
- Deliver packages
- Verify deliveries
- Improve our services
- Provide customer support
- Send notifications
- Maintain account security
- Prevent fraud
- Respond to support requests
- Improve app performance
- Comply with legal obligations
Sharing Your Information
We do not sell your personal information.
We may share information with:
- Apartment communities using Door Drop
- Property managers
- Authorized employees
- Cloud hosting providers
- Analytics providers
- Notification providers
- Law enforcement when legally required
Only the minimum information necessary is shared.
Data Security
We implement commercially reasonable safeguards to protect your information, including:
- Encrypted connections (HTTPS)
- Secure authentication
- Access controls
- Database security
- Role-based permissions
- Audit logging
No system can guarantee absolute security.
Data Retention
We retain information only as long as necessary to:
- Provide services
- Maintain delivery records
- Resolve disputes
- Comply with legal obligations
Inactive accounts may be deleted after an extended period.
Your Rights
Depending on your location, you may have the right to:
- Access your information
- Correct inaccurate information
- Delete your account
- Request a copy of your data
- Withdraw certain permissions
- Opt out of marketing communications
Requests may be submitted to: doordroppackageservice@gmail.com
Children's Privacy
Door Drop is not intended for children under the age of 13.
We do not knowingly collect information from children.
Third-Party Services
Door Drop may use third-party providers for:
- Cloud hosting
- Authentication
- Analytics
- Push notifications
- Crash reporting
- Payment processing (if applicable)
These providers maintain their own privacy policies.
International Users
If you access Door Drop outside the United States, your information may be processed and stored in the United States.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When changes are made, we will update the Effective Date and publish the revised policy within the app and on our website.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Door Drop LLC
Email: doordroppackageservice@gmail.com
Website: https://doordropllc.com