Terms of Service

Door Drop provides scheduled package room-to-door delivery services for participating apartment communities. Our Services include package retrieval, package organization, package delivery, delivery confirmation, resident notifications, package room organization systems, in-app messaging, and customer support. The availability of specific features and services may vary by property and community.

You must be at least eighteen (18) years of age or otherwise possess the legal authority to enter into these Terms. Residents must reside in a participating apartment community to use resident-specific services. Employees and Property Managers must be authorized by their employer or community to access and use the Services.

You agree to provide accurate, complete, and current information when creating or maintaining your account. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. You agree to notify Door Drop immediately if you suspect unauthorized use of your account or any security breach. Door Drop is not responsible for losses resulting from unauthorized access caused by your failure to protect your account credentials.

Door Drop provides package delivery according to the delivery schedule selected by each participating apartment community. While we strive to provide reliable service, Door Drop does not guarantee same-day delivery, specific delivery times, uninterrupted service during severe weather or emergencies, or the delivery of prohibited items. Delivery schedules may change due to weather conditions, staffing availability, holidays, property access restrictions, or other circumstances beyond our reasonable control.

A package is considered successfully delivered when it has been placed at the resident's designated delivery location, a delivery confirmation photograph has been captured when applicable, the delivery has been recorded within the Door Drop system, and a delivery notification has been sent or made available to the resident. Once these steps have been completed, Door Drop's delivery obligation is considered fulfilled except where otherwise required by applicable law.

Door Drop exercises reasonable care while packages are in our possession. Once a package has been delivered to the resident's designated delivery location and documented through the Door Drop system, including delivery confirmation photography where applicable, responsibility for the package transfers to the resident. Except where prohibited by law or resulting from Door Drop's gross negligence or willful misconduct, Door Drop is not responsible for packages that are lost, stolen, removed, damaged by weather, damaged by third parties, or otherwise compromised after documented delivery has been completed. Residents are encouraged to retrieve delivered packages as soon as possible after receiving notification.

Door Drop reserves the right to refuse the transportation, storage, or delivery of hazardous materials, illegal items, firearms, ammunition, explosives, perishable goods, live animals, alcohol where prohibited by law, controlled substances, oversized packages that exceed service limitations, or any other item that Door Drop determines cannot be safely or legally handled.

Residents are responsible for maintaining accurate account information, including apartment numbers and contact information, providing accurate delivery instructions, retrieving packages promptly after delivery, reporting delivery concerns within a reasonable period, and ensuring that delivery locations remain accessible and safe.

Participating apartment communities are responsible for providing Door Drop with authorized access to package rooms and common areas, maintaining safe access throughout the property, notifying Door Drop of resident occupancy changes when applicable, and providing accurate resident information necessary for service.

Employees using the Door Drop platform are expected to follow all company policies and procedures, maintain professionalism, protect resident privacy, follow established delivery procedures, and use the application only for authorized business purposes. Door Drop reserves the right to suspend or terminate employee access for violations of company policy or these Terms.

You agree not to misuse the Services by:

• Attempting unauthorized access to Door Drop systems
• Interfering with or disrupting the Services
• Uploading malicious software or harmful content
• Submitting false delivery claims
• Impersonating another individual
• Harassing or abusing employees or other users
• Using the Services for any unlawful purpose

Service pricing is determined by the participating apartment community. Communities may choose to absorb the cost of the service, pass the cost through to residents, or charge residents separately as permitted by applicable agreements. Failure to pay required fees, when applicable, may result in suspension or termination of Services.

All Door Drop trademarks, logos, software, applications, graphics, designs, content, technology, and related intellectual property are owned exclusively by Door Drop LLC and are protected under applicable intellectual property laws. No portion of the Services may be copied, reproduced, modified, distributed, reverse engineered, or used without Door Drop's prior written consent.

Your use of the Services is also governed by the Door Drop Privacy Policy, which explains how we collect, use, store, and protect your personal information.

To the fullest extent permitted by law, Door Drop shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, lost business opportunities, emotional distress, loss of data, or interruption of service arising from or relating to your use of the Services. Door Drop's total liability for any claim arising out of or relating to the Services shall not exceed the total amount paid by or on behalf of the resident for the applicable service during the three (3) months immediately preceding the event giving rise to the claim, except where such limitation is prohibited by law.

Door Drop shall not be liable for delays or failures in performance resulting from events beyond its reasonable control, including but not limited to hurricanes, floods, tornadoes, fires, earthquakes, severe weather, acts of war, terrorism, governmental actions, internet outages, power failures, labor disputes, public health emergencies, pandemics, or other force majeure events.

You agree to defend, indemnify, and hold harmless Door Drop LLC, its owners, officers, employees, contractors, affiliates, successors, and assigns from and against any claims, liabilities, damages, judgments, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or related to your misuse of the Services, your violation of these Terms, or your violation of any applicable law or the rights of another individual or entity.

Door Drop reserves the right to suspend, restrict, or terminate your account or access to the Services at any time for fraud, abuse, false information, illegal activity, violations of these Terms, threats toward Door Drop personnel or other users, or any conduct that Door Drop determines may compromise the safety, integrity, or operation of the Services. Residents may discontinue use of the Services at any time, subject to any obligations established by their apartment community.

Door Drop reserves the right to modify, suspend, discontinue, improve, or replace any feature of the Services at any time, including delivery schedules, pricing, functionality, or availability, with or without prior notice where permitted by law.

These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located within the State of Florida, unless otherwise required by applicable law.

Door Drop may revise these Terms from time to time. Updated Terms will become effective upon posting within the application or on our website unless otherwise stated. Your continued use of the Services after revised Terms become effective constitutes your acceptance of the updated Terms.

If you have any questions regarding these Terms of Service, please contact us:

Door Drop LLC

Email: doordroppackageservice@gmail.com

Website: https://doordropllc.com